Meet Sam; a Support Coordinator at Pathways to Care. Sam gives us some very practical tips and insights into life and work as a Support Coordinator. He also shares his tips that may help someone starting out as a Support Coordinator.
How did you first start working in the support coordination field? Why have you stayed?
I initially started working in the NDIS as an Occupational Therapist in the Barwon and NEMA regions. This gave me my first look at the scheme and how it differed from alternative funding options and the great benefits it could make to people’s lives. I transferred to become a Support Coordinator as I want to assist people from the very early stages of their NDIS Plan to bring it to life, and see real positive changes.
What do you like most about the Support Coordination Academy tools and why?
The Support Coordination Academy Tools provide a great guide for all of our Support Coordinators in their day to day roles. The two greatest things I like about the SCA Tools are that:
– They include the participant. All parts of the SCA Tools are appropriate to show participants and can be easily understood by all.
– They can be used for Support Coordinators of all levels of experience. Our organisation uses the tools with Support Coordinators who have been on board for a week, right up to our most experienced Support Coordinators.
At SCA we think that support coordinators are key to helping participants get great outcomes. Can you describe a time where you have helped a participant get a great outcome?
One participant who I support has been able to transition from living in a SRS with many other people to living independently in their own unit. Prior to the NDIS, this lady was not participating in regular activities, and was eventually evicted from this house. Since then, they have started going to the gym regularly, participating in regular community activities, making their own meals and going out to concerts. I think this is a great example of how the NDIS can help a person use their funding in a really individual and specific way.
Any tips or hints for someone starting out as a Support Coordinator?
Some tips I believe help someone starting out as a Support Coordinator would be: to get out and meet with and learn about as many providers in your local community as possible. This could be registered NDIS providers, community groups, neighbourhood houses, or any potential service that could be of benefit to participants of the NDIS. This knowledge of both community and mainstream services is really valuable.