Support Coordinators and Local Area Coordinators have similar roles in helping participants implement their NDIS Plans. We offer training, tools and resources that are crafted to the needs of each group.


Introduction to the Support Coordination Pathway (1 day)

This course can be delivered as a standalone one day session that increases the confidence and knowledge of your Support Coordinators.

Detailed orientation to the NDIS (including access and planning processes), with context setting and interpretation of processes

 Implementation of a participant’s plan – the role of the Support Coordinator (including scope limitations)

Exploration of the five stages of the Support Coordination Pathway – a visual method of breaking down the complex Support Coordination into easy to understand and navigate elements.

This workshop includes exploration of key NDIS concepts as they apply to the relevant stages of the pathway – eg NDIS Price Guide, Budget Flexibility rules, Service Agreements, Service Bookings etc.

Support Coordination in Practice (2 days)

This course is designed for organisations who have purchased the Support Coordination Toolkit. In this course we use practical, real-world scenarios to explore common practice challenges in Support Coordination, and give workers confidence in applying the SCA Tools.

 Applying the Support Coordination Pathway – detailed exploration of on each segment of the Support Coordination Pathway

Support Coordination Tools – detailed modules demonstrating the purpose and use of each tool within the toolkit

Scenario based practice – using the pathway and tools across a range of comprehensive scenarios to build practice confidence

  Reflections on common challenges

The one day session above is a pre-requisite for this two day course. The two courses can be delivered together in a three day block, or separately, depending on organisational need.

We ensure each course is tailored to the audience by using relevant scenarios and working with leaders to understand the current organisational context, and to identify and emphasise key messages for the organisation.

If requested, this two day course can provided in train the trainer format, with organisations receiving Facilitator Guides and access to all other resources required to independently facilitate any subsequent sessions required by new appointees.