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and understand what to expect from good Support Coordination.

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Who We Are

We’re a values driven organisation formed to support participants to get the most out of their NDIS Plans.

We do this by:

  • Providing training, tools, and resources that enable Support Coordinators to deliver ethical, efficient coordination services that empower participants to build capacity and achieve real outcomes.
  • Promoting innovation and outcomes by facilitating information sharing and collaboration across the sector and community

Who we work with

We work with Support Coordination providers across Australia. We work with some of Australia’s largest providers, right through to solo practitioners.

We work with providers all specialties – whether that’s mental health, intellectual disability, autism, physical disability or children’s services.

Our Services

We’re a values driven organisation formed to support participants to get the most out of their NDIS Plans.

We do this by:

  • Providing training, tools, and resources that enable Support Coordinators to deliver ethical, efficient coordination services that empower participants to build capacity and achieve real outcomes.
  • Promoting innovation and outcomes by facilitating information sharing and collaboration across the sector and community

Interested? Enquire now about our services…

Complex Support Needs Participant Pathway

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NDIA has just announced the start of the Complex Support Needs Participant Pathway. So, what do we know so far? Who? The Complex Support Needs Participant Pathway is for people with support needs that are complex due to their situation rather than their disability. Examples provided in the NDIA’s announcement…

Support Coordination reporting to the NDIA

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Usually the NDIA asks Support Coordinators to provide reports about the progress of participants in building capacity and achieving the goals set out in their plan. In this article we will discuss why these reports are required and what Support Coordinators should consider when developing them. The NDIA Planners and…

What does the term Reasonable and Necessary really mean?

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Reasonable and Necessary is one of the first terms people hear about when they start to engage with the NDIS. While it’s a well-known term, participants and Support Coordinators regularly ask us “what does it really mean?” Reasonable and Necessary (R&N) is covered in Section 34 of the NDIS Act…

Free 30 Minute Consultation for Providers

We’re always happy to hear from Support Coordination providers, big and small. Whether you’re just getting started, or you’re an experienced organisation looking to excel, please get in touch for a free half hour consultation about how you can empower participants to achieve better outcomes more consistently and efficiently.

Book Now

Meet Our Friendly Team Of
Experienced Professionals

Boasting a combined experience of over 50 years.

Julie Patterson,
Managing Director

Julie’s expertise is in organisational development, cultural change, facilitation, people development and relationship management.

Phil Laidlaw,
Principal Consultant

Phil’s strength is in identifying innovative, person centred solutions to complex human service system challenges.

Miranda,
Consultant

Miranda overseas the day to day operations of Support Coordination Academy and facilitates workshops aimed at providing practical tools to Support Coordinators and Provide support to existing members and a point of contact for any new business inquiries.

Call us now for a free consultation

Frequently Asked Questions

Still have questions? No worries, we have the answers…

Where is Support Coordination Academy based and do you work across Australia?

Julie and Phil are based in Brisbane, but we work across Australia, and with consultants in numerous locations around the country. We are happy to travel to work with you, but also use telephone and video conferencing

Who can purchase the Support Coordination Academy resources?

We are currently developing a short curriculum of resources and webinars that help NDIS participants get the most out of their plans. We look forward to releasing this later in 2018.

Have you tested the tools and training?

Yes, the tools, training and resources have been trialled and tested across a number of locations, services demographics in the past 18 months.  We are confident of the outcomes which can be achieved when utilising SCA resources, plus we’re always working to improve and add to the resources we make available.

Is this more suited to start up organisations who are not already providing support coordination?

We have found both start up and existing organisations benefit from the tools, resources and training.  Newer entrants to the market have the immediate benefit of a full suite of tools and expert training to begin their new service.

Organisations who have been delivering support coordination for some time, find the tools provide efficiencies and the training an in-depth refresher for staff who may have been trying to find their way through the current reforms.

If we're doing both training courses do we need to do them together?

Some organisations have taken time in between the one and two days, while others prefer them in one three day block. This will depend on your organisations readiness and the timing of the training in relation to the NDIS roll out. The training works well either way.

Do we need to purchase the whole toolkit, or will you sell individual tools?

Together, the tools, processes and two day Support Coordination in Practice form a service delivery system, with each aspect reinforcing and supporting the others. We therefore provide these as a package. This helps us ensure we are contributing to practice that meets the expectations of both participants and the NDIA. We recognise that at times some tools will be more relevant to your individual circumstances than others, and will always work with you to ensure our offering fits seamlessly with the way your organisation work

Does the Academy provide access to ongoing support?

Ongoing support is available number of membership options. These options assist organisations to embed and improve their practice and better transfer learning to the workplace. Membership can also provide organisations with access to updated resources and one on one advice and support around complex practice issues.

Does the academy provide training certificates?

The academy can provide certificates that recognise training participation if an organisation requests this.

Can we share the tools and resources?

Support Coordination Academy owns the copyright for the tools, resources and training and will work with you to agree on a contract that sets out the terms of use.  We are happy to discuss options with you to come together in communities of practice with other organisations in order to share costs if this is an issue.

Got more questions? Start a conversation…

What The Industry Is Saying About Us

Amanda Davies,
Director, Anglicare South QLD

“The team had never developed an operational plan and it was important for them to shape their own agenda. Julie has worked with other parts of the organisation in the past and was known to some team members. Julie was able to help our team articulate their goals and unpack current work activities. She understood our organisation and what the team needed to prioritise.

I highly recommend Julie and enjoy working with her to get results – The management team have also requested Julie for their next planning session. Her approach is a great fit for us.

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