About Us

Support Coordination Academy was formed in 2015 by Phillip Laidlaw and Julie Patterson who both have a long history of working with disability service systems in different ways.

In the late 1990’s Julie’s three children were all diagnosed with ASD while the family was living in the Pilbara. Julie and her husband were early implementers of WA’s self-direction model, as they coordinated early intervention and other supports for their children. Insights from these experiences ground Julie’s work in the values of family and individual empowerment.

Around the same time Phil was starting his career as an Occupational Therapist working on the closure of one of the last large institutions in Queensland. He has worked extensively with individuals and families in therapy, supports facilitation and community linking roles, and has worked with the NDIA and service providers to design service models, tools and resources. 

Julie and Phil met in 2008 and have been collaborating ever since across lots of projects with governments, service providers, individuals and families. They have lived and breathed NDIS since 2013 and understand the challenges and opportunities it brings. Their work is always centred on practical approaches that help individuals and organisations collaborate and work towards a better future. 

SCA was created to help people with disability to get the best value and outcomes from their NDIS plans. The organisation’s first priority has been to grow and improve the supply of Support Coordination services by giving organisations and Support Coordinators the clarity and tools they need to thrive.

SCA’s tools and resources have been extensively trialled and refined and our training has been accessed by more than 1500 support coordinators across Australia. 

In 2019 Mary Ingerton was appointed as the General Manager of Support Coordination Academy.  Mary, Phil and Julie have known each other for more than ten years. Mary is a Social Worker with strong social justice and business building credentials and is extremely dedicated to making a real difference in the lives of both people living with disability and the workers who support and empower them.

Together they lead SCA’s team as we build relationships and support great, confident practice around the country. 

Our Vision

An NDIS that delivers positive changes for all Australians with disability – including those who are vulnerable and have few informal supports

An Australia where people with disability have the same opportunities as all other members of society

A confident and efficient coordination sector that constantly strives to empower participants to set new expectations about what’s possible, and to live life the way they want to

Who we are

Support Coordination Academy was formed out of the need to develop practical resources, to help Support Coordinators overcome the challenges of supporting a participant to implement their NDIS plan.

We started developing our tools, resources and training in 2015, and have trialled them extensively with different support coordination providers.  We have consistently been told our practical training, tools and resources provide structure and confidence to simply get on with the job.

We are a values driven organisation and pride ourselves on developing resources and information that:

  • make the implementation of the NDIS plan easier for participants and their families;
  • enable Support Coordinators to deliver ethical, efficient coordination services that empower participants to build capacity and achieve real outcomes; and
  • promote innovation and creative outcomes by providing resources that encourage information sharing and collaboration across the sector and community.

Who we work with

We work with Support Coordination providers and networking groups across Australia.  We work with some of Australia’s largest providers, right through to solo practitioners.

We participate in a range of support coordination networking groups and work with providers from a range of specialties – including those working in the areas of mental health, intellectual disability, autism, physical disability or children’s services.

We also provide resources and information to NDIS participants and their families, people interested in understanding the support coordination role, and Support Coordinators to develop their practice and leadership roles.